A lot of job statuses are set automatically, for example, a job will change to Scheduled when an engineer gets assigned to it or it will change to Sent to customer when it is Sent to a customer or Marked as sent to a customer.
The majority of other job status changes are likely to be done by the Engineer via the Job Sheet App, such as marking a job as In Progress or Complete, however, if you want to change the job status manually within the Management Console, follow the steps given below.
1. Navigate to Jobs.
The Jobs page is displayed.
2. Click the reference number of the job to change the status of the job.
The selected job details are displayed.
3. Click Change Status.
4. Select the status of the job from the Change Status dropdown list. The available options are:
- Scheduled
- Awaiting parts
- Awaiting customer
- In progress
- En route to customer
- Arrived at customer site
- Cancelled
- Reschedule
- Complete
- Invoiced
The job status is changed.
Note: You can also directly change the job status in the Status column on the Jobs page.
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