How to Mark Invoice as Void?

You can mark an invoice as Void if the invoice has been sent to the customer or a payment has been added to the invoice, marking an invoice that is no longer required as Void is the recommended method so that there is no mismatch of accounts at the customer’s end.  

Note: 

• The Void option is available only if an invoice has been sent to the customer or a payment has been added to the invoice.
• You cannot edit or delete the invoice once the invoice has been sent to the customer and marked as Void.

1.  Navigate to Invoices.  

The Invoices page is displayed.

2.  Click the reference number of the invoice you wish to mark as void.

The selected invoice details page is displayed.

3.  Click Mark as void.

The Mark invoice as void dialog is displayed.

4.  Enter a note for marking the invoice as void in the Internal Notes textbox.

5.  Select the contact(s) that you wish to inform about the invoice being voided from the Recipients checklist.

6.  Check the box Send a copy to yourself if you wish to receive a copy of the email that the recipients will receive.

7.  Click Mark invoice as void.

The invoice is marked as void.